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Why we don't accept insurance for payment.

Many clients ask about using health insurance to pay for their therapy and wonder why we are not on insurance panels.

  • Health insurance companies need your therapist to have a legitimate diagnosis to provide you with treatment they will reimburse. However, not everyone who comes into our office has a mental illness but struggles with life stressors and needs to get back on track. Some common reasons for coming to therapy, like couples counseling and grief counseling, are typically not covered by insurance.

  • Your therapist is required to give you a diagnosis, which your health insurance will then keep on file permanently. The diagnosis given to you stays on your permanent health record and can affect your future. For example, mental health diagnoses are considered if you want a job that requires a security clearance, if you would like to adopt a child, or if you would like to purchase a gun here in the great state of Kentucky. 

  • Insurance companies will usually authorize a specific number of sessions for which they will pay. In our experience, there is no "one-size-fits-all" regarding therapy. People have varying levels of severity with their symptoms and obstacles that are unique to their life alone. Having an insurance company say we need to get all of your issues resolved in x amount of sessions puts unnecessary pressure on both of us! We also don't want to leave you without our work completed because the insurance company thinks you don't need further treatment.

  • Some insurance companies reimburse counselors and psychologists at a very low rate, typically lower than the set fee from the clinician. It makes it hard to do good work with clients when your therapist worries about how he or she will pay their bills and sustain the practice.

  • Insurance companies can also be slow to reimburse their providers. Imagine if you did not know when your employer would pay you, or even worse, told you after a while they decided they wouldn’t pay you. Again, you deserve a therapist that can give you their full attention to focus on your needs. 

  • Your treatment remains confidential when you do not use insurance. Since we are not billing insurance companies, the information about your treatment remains confidential between you and your therapist unless you wish to release that information to another party. 

  • Insurance companies want considerable information about you and require your therapist to update them on your progress frequently because it is their money, after all. Your therapist would have to speak to a complete stranger on the phone, who may or may not be trained in mental health treatment, who is putting information in their company database about you, and who determines whether or not the therapy is helping you.  


We hope this helps you understand why we are not a member of any insurance panels. If you are still interested in using your health insurance, many plans (usually PPO) have out-of-network benefits, and your therapist will be happy to give you the form to submit for reimbursement. Keep in mind that your therapist will still have to provide you with a mental disorder diagnosis, which will still be part of your permanent health record. You will pay your therapist directly and then be reimbursed by your insurance carrier according to the terms of your plan.

Please talk to your therapist with any questions or concerns you have about any of this. Our center is happy to spend as much time as we need to find a solution that works for all parties.

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